The contact center continues to evolve as digital innovation and customer needs change. It has become more essential than ever for organizations to maintain an omni-channel customer service presence that includes phone, messaging, social media and more, so customers can reach you when, where, and however it's most convenient for them. The latest contact centers can also integrate self-service elements through bots/AI, make it easier and more efficient for agents to resolve customer inquiries, and generate insights or improvements using the data gathered from interactions.

Sentinel's Contact Center Modernization Workshop examines your current contact center setup and offers guidance to enhance your current system or migrate to a new one that works better for both customers and agents.